FAQ
Vehicle History Report
Records in the report contain information about the vehicle specifications, if it has ever been involved in an accident, odometer readings and vehicle valuations.
The report is delivered on screen to you immediately after purchased. You will also receive an email. You should save this email for future reference as you will require the reference number to update your check.
First, please verify that personal details you entered are correct and that your credit card information is valid. If there is a problem with your browser and the results page is not displayed, please wait a few minutes for the results and email to arrive.
If there is still a problem, please contact us. We are available to assist you Sunday to Thursday from 9:00 AM–6:00 PM. You will receive an email the same day acknowledging your enquiry, or the next day if you sent your enquiry after 3.00pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.
The CarReport provides you with the information that has been collected from the many different sources about a used vehicle. The amount of information available on each vehicle will vary. The report can include the following:
- Vehicle Specifications (often including factory fitted options)
- Imported vehicle data including Title data such as Salvage, Flooded etc
- Accident Records
- Vehicle Valuation
- Mileage Information
- Links to Best Finance and Insurance Deals
- And many more additional specifications
CarReport does not provide the names of or information pertaining to a vehicle’s previous or current owner(s).
CarReport does not provide information on every accident. Only if accidents have been reported to one of CarReport’s accident sources will it be available in the report.
CarReport does not provide any details on the service history of a vehicle.
CarReport does not assess the mechanical condition of a vehicle. If you would like to have an independent inspection of a vehicle, you will need to book a Vehicle Examination from one of the many trusted reputable Inspectors in the UAE.
CarReport collects data from various sources, including Government, Insurance Companies and many others.
If the unique “Vehicle Identification Number” (also known as the chassis number) on the vehicle doesn’t match the registration document, this may indicate the vehicle could have been stolen or had its identity changed.
Always check that the vehicle’s identification numbers stamped into the bodywork, on the chassis plate and behind the windscreen match the documentation and look Authentic.
Vehicle Identification Number
CarReport Valuation Questions
If you can't find the answer that you are looking for, please submit your question via the Contact Us form.
Technical Questions
If your local Internet connection fails, after your credit card has been entered, but before you see your report online, please wait a few minutes for the results and email to arrive.
If you are still experiencing problems, please contact us. We are available to assist you Sunday to Thursday from 9:00 AM–6:00 PM. You will receive an email the same day acknowledging your enquiry, or the next day if you sent your enquiry after 3.00pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.
My CarReport Account
To log in successfully you have to allow cookies. Please check that you have entered your password correctly and be aware that the password is case sensitive. If this doesn’t help you, please contact our customer support to create a new password.
You can request a new password by clicking on the link forgot password and entering your e-mail address. We will then send you an e-mail with a link to reset your password.
Payment & Customer Support
Protecting your information is a priority. We therefore utilize Secure Sockets Layer (SSL) technology to protect all personal information including your card number, name and address when ordering a report from our web.
To confirm that your connection is secure, simply look at the lower right-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https.' Some versions of browsers and some firewalls don't permit communication even though the server is secure.
We designed our web site with multiple layers of security. We utilize state-of-the-art software solutions to prevent unauthorized access and improper use of our site.
First, please verify that the personal data you entered is correct and that your credit card information is valid. Then wait a few minutes for the results and email to arrive. If you are still experiencing problems, please contact us. We are available to assist you Sunday to Thursday from 9:00 AM–6:00 PM. You will receive an email the same day acknowledging your enquiry, or the next day if you sent your enquiry after 3.00pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.
Simply use the contact form. We will get back to you during the next two business days.
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